Terms of Service
Last Updated: October 7, 2025
1. Acceptance of Terms
Welcome to Jamal Medicos and General Store. By accessing or using our website, mobile application, or services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our platform.
2. Eligibility
To use Jamal Medicos and General Store services, you must:
- Be at least 18 years of age
- Have the legal capacity to enter into a binding agreement
- Provide accurate and complete information during registration
- Comply with all applicable laws and regulations in Pakistan
3. Account Registration
When you create an account with Jamal Medicos and General Store:
- You are responsible for maintaining the confidentiality of your account credentials
- You must notify us immediately of any unauthorized access to your account
- You are responsible for all activities that occur under your account
- We reserve the right to suspend or terminate accounts that violate these terms
4. Product Information & Availability
- We strive to provide accurate product information, but errors may occur
- Product images are for illustration purposes and may differ slightly from actual products
- Product availability is subject to change without notice
- We reserve the right to limit quantities or refuse orders
- Prices are subject to change without prior notice
5. Prescription Medicines
Important: Prescription medicines require a valid prescription from a licensed healthcare provider.
- A valid prescription must be uploaded or submitted before order confirmation
- Our pharmacists reserve the right to verify prescriptions
- We may contact your doctor for prescription verification
- Orders without valid prescriptions will be cancelled and refunded
- Prescriptions will be stored securely as per legal requirements
6. Ordering & Payment
Order Placement
- All orders are subject to acceptance and availability
- We reserve the right to refuse or cancel any order
- Order confirmation does not guarantee product availability
Payment Terms
- Payment must be made in Pakistani Rupees (PKR)
- We accept credit cards, debit cards, bank transfers, and cash on delivery
- All prices include applicable taxes unless stated otherwise
- Payment information is processed securely
7. Shipping & Delivery
- Delivery times are estimates and not guaranteed
- Risk of loss transfers to you upon delivery
- You must inspect products upon delivery
- Delivery delays due to force majeure are not our responsibility
- See our Shipping Policy for detailed information
8. Returns & Refunds
Returns and refunds are subject to our policies:
- See Return Policy for eligible products and procedures
- See Refund Policy for refund terms and processing times
- Prescription medicines cannot be returned once delivered
9. Prohibited Uses
You may not use our platform to:
- Violate any laws or regulations
- Purchase medicines for resale without authorization
- Provide false or misleading information
- Attempt to gain unauthorized access to our systems
- Use automated systems (bots) to access our platform
- Interfere with the proper functioning of our services
- Engage in fraudulent activities
10. Intellectual Property
All content on Jamal Medicos and General Store platform is protected by intellectual property laws:
- Trademarks, logos, and brand names are property of Jamal Medicos and General Store
- Content may not be copied, reproduced, or distributed without permission
- Product descriptions and images are proprietary
- Unauthorized use may result in legal action
11. Limitation of Liability
To the maximum extent permitted by law:
- Jamal Medicos and General Store is not liable for indirect, incidental, or consequential damages
- We do not guarantee uninterrupted or error-free service
- Our total liability shall not exceed the amount you paid for the product
- We are not responsible for misuse of products purchased
- Medical advice should be sought from healthcare professionals
12. Disclaimer
Medical Disclaimer:
- Jamal Medicos and General Store provides products but not medical advice
- Information on our platform is for informational purposes only
- Always consult a healthcare professional before using medicines
- Do not self-diagnose or self-medicate
- We are not responsible for improper use of products
13. Privacy & Data Protection
Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.
14. Modifications to Terms
We reserve the right to modify these terms at any time:
- Changes will be effective immediately upon posting
- Continued use of our services constitutes acceptance of modified terms
- Significant changes will be notified via email or website notice
15. Governing Law
These Terms of Service are governed by the laws of the Islamic Republic of Pakistan. Any disputes shall be resolved in the courts of Karachi, Pakistan.
16. Contact Information
For questions about these Terms of Service:
Jamal Medicos and General Store
📧 Email: support@jamalmedicos.com
📞 Phone: +92 316 2912738
💬 WhatsApp: +92 316 2912738
🏢 Address: E-99 Block 2 Jamal Medical Store Near Quba Masjid Metroville Site Area Karachi
Acknowledgment: By using Jamal Medicos and General Store services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.