1. Return Window

At Jamal Medicos and General Store, we accept returns within 7 days of delivery. The product must be in its original condition with all packaging, labels, and accessories intact.

2. Eligible Products for Return

• Unopened over-the-counter (OTC) medicines
• Unopened supplements and vitamins
• Unopened medical devices
• Unopened baby care products
• Unopened health and wellness products
• Damaged or defective items (regardless of seal)
• Wrong items delivered

3. Non-Returnable Items

• Prescription medications
• Opened or used products (except if defective)
• Products without original packaging
• Products purchased on clearance/sale (unless defective)
• Perishable items past their return window
• Gift cards or vouchers

4. How to Return a Product

5. Return Shipping

6. Inspection & Processing

Once we receive your return:

• Our quality team will inspect the product within 2-3 business days
• You'll receive a confirmation email once inspection is complete
• If approved, refund will be processed within 7-14 business days
• If rejected, you'll be notified with the reason

7. Exchange Option

Instead of a return, you can exchange the product for:

• Same product (different size/variant)
• Different product of equal or higher value
• Store credit for future purchases

Note: Exchanges are subject to product availability.

8. Damaged or Defective Products

If you receive a damaged or defective product:

• Contact us immediately (within 48 hours)
• Do NOT use or open the product
• Take clear photos of the damage
• We'll arrange immediate pickup and replacement
• Priority processing within 24 hours

9. Contact Us

For return-related assistance: