1. Delivery Areas

Jamal Medicos and General Store delivers to all major cities and towns across Pakistan:

2. Shipping Charges

3. Processing Time

• OTC Medicines: Processed within 2-4 hours
• Prescription Medicines: Processed after prescription verification (4-8 hours)
• General Products: Processed within 24 hours
• Bulk Orders: May require 24-48 hours for processing

Note: Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Timeline

5. Order Tracking

Track your order in real-time:

• Tracking number will be sent via SMS and email once dispatched
• Track on our website or courier partner's website
• Real-time updates on order status
• SMS alerts for key delivery milestones
• Contact our support team for tracking assistance

6. Packaging Standards

We ensure products are safely packaged:

• Temperature-Sensitive Items: Packaged with cold packs and insulation
• Fragile Items: Extra cushioning and "Fragile" labels
• Prescription Medicines: Sealed and confidential packaging
• Liquids: Leak-proof containers with protective wrapping
• Eco-Friendly: We use recyclable and biodegradable materials

7. Delivery Instructions

• Someone must be present to receive the order
• Valid ID may be required for prescription medicines
• Inspect the package before accepting
• Report any damage or discrepancy immediately to the delivery person
• Sign the delivery receipt only after inspection

8. Failed Delivery Attempts

If delivery fails:

• 1st Attempt: Courier will try again the next business day
• 2nd Attempt: You'll be contacted to reschedule
• 3rd Attempt: Order returned to our warehouse (return shipping charges apply for re-delivery)

Tip: Ensure your contact number is correct and reachable.

9. International Shipping

Currently, Jamal Medicos and General Store only ships within Pakistan. International shipping is not available at this time.

10. Delays & Force Majeure

Delivery may be delayed due to:

• Natural disasters or extreme weather
• Political unrest or security situations
• Public holidays or strikes
• Incorrect or incomplete address
• Courier service delays

We are not responsible for delays beyond our control but will do our best to assist.

11. Contact Shipping Support

For shipping-related queries: